NCC IDENTIFIES CONSUMER EDUCATION FOR EFFECTIVE MECHANISM SERVICES

NCC IDENTIFIES CONSUMER EDUCATION FOR EFFECTIVE MECHANISM SERVICES

By Eben Enasco Kingsley Benin City




The Nigerian Communication Commission has identified Consumer
Education as one of the most cost effective mechanism that provides
and guarantees consumer protection as a proactive way of protecting
consumers from making wrong choices.

The statement was made on the occasion of its 77 edition of the
consumers outreach programme with the theme, Information & Education
as a Catalyst for consumer protection held on Thursday in Benin City.

Addressing participants, the Director, Consumer Affairs Bureau, NCC,
Abdullahi Maikanko ably represented by his deputy,Dr. Femi Atoyebi,
quipped that the programme was established by the commission to bring
together, Consumers, Service Providers and its regulators to address
telecom consumer related issues.

Dr. Atoyebi reiterated that the objective was also geared towards
ensuring that the consumers are giving the right protection, education
and information that will help curb unwholesome practices of some
service providers.


He said,"at the Nigerian communication commission, the telecom
consumers are the target beneficiary of all our activities and enjoy
primary focus in terms of ensuring that they get good service, value
for money spent, timely and fair redress of complaints and protection
from unwholesome practices.

"It also seeks to educate telecom Consumers and other stakeholders on
the contemporary issues generating interest in the industry,"he
explained.

Atoyebi however, maintained that the initiative which is spanned
through organizing outreach programmes will also ensure that its
statutory obligations are correctly spelt out with the view to protect
consumers interest.

Some of the participants however frowned at the attitude of the
service providers while urging them to look at areas they can improve
on to deliver quality services to its users.